In terms of Rule 48 of Public Procurement Rules, 2004, the Grievance Redressal Committee (GRC) has been notified for the subject procurement. The notification is available on the Procuring Agency's website and on PPRA's website.
Collectorate of Customs Enforcement (Pakistan Customs)
Office Superintendent
Plot No. 24, Mauve Area, Sector G-9/1, Islamabad Capital Territory
+92-331-912-4222
cocenf-general.isb@fbr.gov.pk
The following specific data for the Framework Agreement shall complement, supplement, or amend the provisions in the Instructions to Applicants/Bidders (ITB). Whenever there is a conflict, the provisions herein shall prevail over those in ITB.
FDS Clause Number
ITB Number
Amendments of, and Supplements to, Clauses in the Instructions to Applicants/Bidders
FDS Clause Number 1
ITB Number 1.1
Identification Number of the Framework Agreement: FFW9862
The Procuring Agency is: Collectorate of Customs Enforcement (Pakistan Customs)
Framework Agreement Title: Framework Agreement for Repair of IT Equipment.
FDS Clause Number 2
ITB Number 2.1
The name of Procuring Agency is: Collectorate of Customs Enforcement (Pakistan Customs)
The name of Framework Agreement is: Framework Agreement for Repair of IT Equipment.
FDS Clause Number 3
ITB Number 2.2
Participating / Authorized Procuring Agencies under this Framework Agreement:
FDS Clause Number 4
ITB Number 3.1
Framework Type: Open Framework Agreement
FDS Clause Number 5
ITB Number 4.1
Framework Duration: 36 Months Address: Plot No. 24, Mauve Area, Sector G-9/1, Islamabad Capital Territory
Commencement Date: Expired after the framework duration of 36 months from the award date.
Expiry Date:
Positions Without Lots :
Position
Delivery Schedule
Quantity
Repair of I.T Equipment
500/Qty
FDS Clause Number 6
ITB Number 5.1
A list of debarred firms and individuals is available on PPRA website: https://ppra.gov.pk
FDS Clause Number 7
ITB Number 7.1
For clarification, the Applicant shall seek clarifications through: EPADS v2.0
FDS Clause Number 8
ITB Number 7.1 & 8.2
Information related to the Framework Agreement shall be published on: EPADS v2.0
FDS Clause Number 9
ITB Number 7.2
Pre-Bid Meeting: Clarification Date: Monday, September 28, 2026
FDS Clause Number 10
ITB Number 10.1
This Framework Agreement Document has been issued in the language: English
FDS Clause Number 11
ITB Number 11.1(d)
Additional documents to be submitted through EPADS v2.0:
No
FDS Clause Number 12
ITB Number 14.2
Source for determining exchange rates: Not Applicable
FDS Clause Number 18
ITB Number 16.1
Deadline for Bid Submission:
Day: Thursday
Date: Thursday, October 8, 2026
Time: 04:00 PM
FDS Clause Number 19
ITB Number 17.1
Opening of Bids shall be conducted through: EPADS v2.0
Day: Thursday
Date: Thursday, October 8, 2026
Time: 04:30 PM
Virtual participation link: https://vendors.epads.gov.pk/
FDS Clause Number 20
ITB Number 21.1
Margin of Domestic Preference: Not Applicable
FDS Clause Number 21
ITB Number 22.1
Framework Award Basis: Quality Based Selection (QBS)
FDS Clause Number 22
ITB Number 23.1
Suppliers admitted to the Framework Agreement shall not be guaranteed any minimum quantity, value, or volume of business unless otherwise stated in the Framework Agreement.
FDS Clause Number 23
ITB Number 29.1
Framework-related complaints / grievances shall be submitted in writing through: EPADS v2.0
A complaint may challenge:
Objective: Prequalification of reputable, experienced, and financially sound firms for the provision of repair and maintenance services for IT equipment and networking devices on an as-and-when-required basis.
Eligibility & Requirements: Bidders must have 5 years of relevant experience, an established local setup with technical expertise and spare parts availability in Islamabad/Rawalpindi, valid NTN/STRN registration as active taxpayers, a no-blacklisting affidavit, and sound financial standing backed by a one-year bank statement.
Bid Security: Applications must include a Call Deposit Receipt (CDR) of PKR 100,000/- in favor of the Assistant Collector (HQ), Islamabad.
Evaluation Standard: Prequalification will be conducted under PPRA Rules, 2004, requiring a minimum qualifying score of 70 out of 100 marks.
Submission Method: Electronic submission through the e-Procurement (EPADS) system alongside a hard copy submitted directly to the Collectorate office.
| Bidder's Type | Required Registration |
|---|---|
|
Individual / Individual Consultant Sole Proprietorship Partnership Firm Company (Private Limited) Company (Public Limited) Company (Holding Company) |
NADRA CITIZENSHIP (CNIC/NICOP) FBR (NTN) FBR (GSTN) |
| Eligibility Criteria | Document |
|---|---|
| Submission of a No-Blacklisting Affidavit on Judicial Stamp Paper. | Yes |
| Applications must be accompanied by Call Deposit Receipt of PKR 100,000/- in favor of Deputy Collector (HQ), Collectorate of Customs Enforcement, Islamabad. origional bid security must be submitted to the office before closing time. | Yes |
Quality Based Selection (QBS)
| Technical Marks | 100 | |
|---|---|---|
| Passing Marks | 70 | |
| Technical Evaluation Criteria | ||
| The interested firms may have One year experience in relevant field. The firm having experience shall be awarded 5 marks per year, maximum up to 5 years. Experience beyond 5 years will also yield maximum 25 marks. (Qualitative)(Doc Required) | 25 | |
| The firms shall provide details of Federal Provincial Government Ministries/Divisions/Departments to whom, they have provided or providing services of same nature. (Qualitative)(Doc Required) | 20 | |
| The firms must have their own complete setup i.e. parts availability and technical expertise in Islamabad & Rawalpindi in order to provide quality & timely service as per requirement in accordance with all applicable laws, rules and regulations. (Qualitative)(Doc Required) | 20 | |
| The firms must be registered with Sales Tax and Income Tax Department (FBR). The firm must be GST/NTN registered and should be Active Sales/Income Tax payer. (Quantitative)(Doc Required) | 10 | |
| The interested parties must have sound financial position; proof may be provided for last one years in shape of income tax and company back statement. (Qualitative)(Doc Required) | 15 | |
| Undertaking of free replacement during warranty period. (Quantitative)(Doc Required) | 10 | |