In terms of Rule 48 of Public Procurement Rules, 2004, the Grievance Redressal Committee (GRC) has been notified for the subject procurement. The notification is available on the Procuring Agency's website and on PPRA's website.
Admin Department. (Oil and Gas Regulatory Authority (OGRA))
Office Secretary
Plot No. 37 & 39,، Mauve Area, Service Road South، Sector G-10/4., Islamabad Capital Territory
+92-300-521-6004
admn@ogra.org.pk
The following specific data for the Framework Agreement shall complement, supplement, or amend the provisions in the Instructions to Applicants/Bidders (ITB). Whenever there is a conflict, the provisions herein shall prevail over those in ITB.
FDS Clause Number
ITB Number
Amendments of, and Supplements to, Clauses in the Instructions to Applicants/Bidders
FDS Clause Number 1
ITB Number 1.1
Identification Number of the Framework Agreement: FFW10287
The Procuring Agency is: Admin Department. (Oil and Gas Regulatory Authority (OGRA))
Framework Agreement Title: IT Infrastructure support & services
FDS Clause Number 2
ITB Number 2.1
The name of Procuring Agency is: Admin Department. (Oil and Gas Regulatory Authority (OGRA))
The name of Framework Agreement is: IT Infrastructure support & services
FDS Clause Number 3
ITB Number 2.2
Participating / Authorized Procuring Agencies under this Framework Agreement:
FDS Clause Number 4
ITB Number 3.1
Framework Type: Open Framework Agreement
FDS Clause Number 5
ITB Number 4.1
Framework Duration: 36 Months Address: Plot No. 37 & 39,، Mauve Area, Service Road South، Sector G-10/4., Islamabad Capital Territory Address: Plot No. 37 & 39,، Mauve Area, Service Road South، Sector G-10/4., Islamabad Capital Territory Address: Plot No. 37 & 39,، Mauve Area, Service Road South، Sector G-10/4., Islamabad Capital Territory
Commencement Date: Expired after the framework duration of 36 months from the award date.
Expiry Date:
Positions Without Lots :
Position
Delivery Schedule
Quantity
Infrastructure Support
44/Qty
Video Conferencing Support
40/Qty
Auditorium Audio-Visual (AV) System Support
25/Qty
FDS Clause Number 6
ITB Number 5.1
A list of debarred firms and individuals is available on PPRA website: https://ppra.gov.pk
FDS Clause Number 7
ITB Number 7.1
For clarification, the Applicant shall seek clarifications through: EPADS v2.0
FDS Clause Number 8
ITB Number 7.1 & 8.2
Information related to the Framework Agreement shall be published on: EPADS v2.0
FDS Clause Number 9
ITB Number 7.2
Pre-Bid Meeting: Clarification Date: Tuesday, November 17, 2026
FDS Clause Number 10
ITB Number 10.1
This Framework Agreement Document has been issued in the language: English
FDS Clause Number 11
ITB Number 11.1(d)
Additional documents to be submitted through EPADS v2.0:
No
FDS Clause Number 12
ITB Number 14.2
Source for determining exchange rates: Not Applicable
FDS Clause Number 18
ITB Number 16.1
Deadline for Bid Submission:
Day: Thursday
Date: Thursday, November 5, 2026
Time: 11:00 AM
FDS Clause Number 19
ITB Number 17.1
Opening of Bids shall be conducted through: EPADS v2.0
Day: Thursday
Date: Thursday, November 5, 2026
Time: 11:30 AM
Virtual participation link: https://vendors.epads.gov.pk/
FDS Clause Number 20
ITB Number 21.1
Margin of Domestic Preference: Not Applicable
FDS Clause Number 21
ITB Number 22.1
Framework Award Basis: Quality Based Selection (QBS)
FDS Clause Number 22
ITB Number 23.1
Suppliers admitted to the Framework Agreement shall not be guaranteed any minimum quantity, value, or volume of business unless otherwise stated in the Framework Agreement.
FDS Clause Number 23
ITB Number 29.1
Framework-related complaints / grievances shall be submitted in writing through: EPADS v2.0
A complaint may challenge:
The Oil and Gas Regulatory Authority (OGRA) has deployed enterprise-grade IT infrastructure including LAN, Wi-Fi, Fiber Optic Backbone, Video Conferencing, and Auditorium Audio-Visual (AV) Systems at its Head Office in G-10/4, Islamabad.
As original warranties and support periods expire, OGRA intends to enter into a Framework Agreement with technically competent firms to provide hardware replacement, software/firmware updates, licensing, preventive maintenance, repair, installation, configuration, commissioning, and technical services on an "as and when required" basis.
Agreement Duration: Initial period of three (03) years, extendable based on mutual consent and satisfactory performance.
Execution: Selected firms under the Framework Agreement will be invited to submit quotations or proposals for specific tasks as requirements arise.
Scope & Terms: No minimum work quantity or value is guaranteed. Services shall be procured through individual Work Orders / Purchase Orders in strict compliance with PPRA Rules and OGRA procurement procedures.
Solution: Critical (5 days), Major (7 days), Minor (2 weeks).
Security: PKR 100,000/- Bid Security.Â
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All Active Taxpayers shall be eligible to participate in the procurement process, unless expressly excluded or otherwise restricted under the Eligibility Criteria specified by the Procuring Agency.
| Bidder's Type | Required Registration |
|---|---|
|
Company (Private Limited) Company (Public Limited) State Owned Enterprise (Private Limited) State Owned Enterprise (Public Limited) |
NADRA CITIZENSHIP (CNIC/NICOP) FBR (NTN) FBR (GSTN) SECP |
| Eligibility Criteria | Document |
|---|---|
| Additionally: Minimum five (05) years' experience in Network, Video Conferencing, and/or Audio-Visual (AV) systems relevant to the Lot(s) applied for. | Yes |
| The bidder shall be an Authorized Partner, Reseller, Distributor, or System Integrator, wherever applicable, or provide documentary | Yes |
Quality Based Selection (QBS)
| Technical Marks | 70 | |
|---|---|---|
| Passing Marks | 49 | |
| Technical Evaluation Criteria | ||
| Relevant Company 05 Years Experience or more (Quantitative)(Doc Required) | 25 | |
| Similar Assignments in hand (Quantitative)(Doc Required) | 20 | |
| Technical Team & Qualified Engineers (Quantitative)(Doc Required) | 10 | |
| Authorization (Quantitative)(Doc Required) | 15 | |
| Financial Marks | 30 | |
| Financial Evaluation Criteria | ||
| Annual Turnover 30 million or more (Quantitative)(Doc Required) | 30 | |
Whenever equipment is supplied or replaced, the firm shall perform:
Where immediate replacement or repair is delayed, the contractor shall, where technically feasible, provide temporary equivalent equipment to prevent/minimize service downtime.
Preventive maintenance on demand visits shall include:
|
Incident Category |
Response Time |
Resolution Standard |
|
Critical * |
Within 5Days |
Resolution within 05 days or provide temporary equipment within 5 days wherever feasible in case of faulty equipment. However, permanent resolution at the earliest possible time. |
|
Major * |
Within 7Days |
Resolution within 7 Days. |
|
Minor * |
Within 2Weeks |
Resolution within 2 Weeks. |
The contractor shall strictly adhere to the following:
The contractor shall maintain a local buffer stock of critical spares (power supplies, modules, switches, microphones, display controllers) or in contact with authorized vendors to meet requirements.
All replacement hardware provided under this contract shall carry a minimum of one (01) year warranty.
Bid Security Rs.100,000/- and no Performance Security shall be required at the framework agreement.
Performance Security, where considered necessary, may be obtained from the successful bidder at the time of award of an individual Work Order/Purchase Order in accordance with the PPRA Rules upto 10% and OGRA's procurement procedures.
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