In terms of Rule 48 of Public Procurement Rules, 2004, a Grievance Redressal Committee (GRC) is notified for the subject procurement and the notification copy is available on the procuring agency’s website and on Authority’s website at (www.ppra.org.pk).
Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
+92-334-531-4503
procurement@pral.com.pk
Sections of Prequalifica¬tion Documents
The following specific data for the Prequalification of Applicants shall complement, supplement, or amend the provisions in the Instructions to Applicants (ITA). Whenever there is a conflict, the provisions herein shall prevail over those in ITA.
PDS Clause Number
ITA Number
Amendments of, and Supplements to, Clauses in the Instructions to Applicants
PDS Clause Number 1
ITA Number 1.1
Identification Number of the Invitation for Prequalification: P59645
The Procuring Agency is: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited)
List of Service Contracts:
See section services and Lots
PDS Clause Number 2
ITA Number 2.1
The name of Procuring Agency is: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited)
The name of Project / Procurement is: Tender No. P-39 Consultancy Services for an Independent End-to-End Assessment of Contact Centre Operations
PDS Clause Number 3
ITA Number 4.2
Maximum number of members in a Joint Venture (JV): 03
PDS Clause Number 4
ITA Number 4.5
A list of debarred firms and individuals is available on PPRA website: https://ppra.gov.pk
PDS Clause Number 5
ITA Number 7.1
For clarification, the Applicant shall seek clarifications through: EPADS v2.0
PDS Clause Number 6
ITA Number 7.1 & 8.2
Information related to Prequalification shall be published on: EPADS v2.0
PDS Clause Number 7
ITA Number 7.2
Pre-Application Meeting: Clarification Date: Friday, July 24, 2026
Pre-Bid Meeting: Monday, July 20, 2026 03:00 PM
Venue: PRAL Headoffice, 2nd Floor, STP Building , Sector I-9/3, Islamabad
PDS Clause Number 8
ITA Number 10.1
This Prequalification Document has been issued in the language: English
PDS Clause Number 9
ITA Number 11.1(d)
Additional documents to be submitted through EPADS v2.0:
PDS Clause Number 10
ITA Number 14.2
Source for determining exchange rates: Not Applicable
PDS Clause Number 11
ITA Number 16.1
Deadline for Application Submission:
Day: Tuesday
Date: Tuesday, July 28, 2026
Time: 11:00 AM
PDS Clause Number 12
ITA Number 17.1
Opening of Applications shall be conducted through: EPADS v2.0
Day: Tuesday
Date: Tuesday, July 28, 2026
Time: 11:30 AM
Virtual participation link: https://vendors.epads.gov.pk/
PDS Clause Number 13
ITA Number 21.1
Margin of Domestic Preference: Not Applicable
(Applicable only if authorized in Procurement Plan)
PDS Clause Number 14
ITA Number 29.1
Prequalification-related complaints / grievances shall be submitted in writing through: EPADS v2.0
A complaint may challenge:
| Bidder's Type | Required Registration |
|---|---|
|
Sole Proprietorship Partnership Firm Company (Private Limited) Company (Public Limited) Company (Holding Company) Company (Limited by Guarantee) State Owned Enterprise (Private Limited) State Owned Enterprise (Public Limited) |
FBR (NTN) FBR (GSTN) SECP |
| Eligibility Criteria | Document |
|---|---|
| 1) 1. Certificate of Incorporation issued by the Securities and Exchange Commission of Pakistan (SECP) and Memorandum and Articles of Association (MoA & AoA). In case of Partnership firms, firm registration document to be submitted. | Yes |
| 2) Registration with the Federal Board of Revenue (FBR) as an active taxpayer. | Yes |
| 3) The Applicant may be a single consulting firm or a Joint Venture (JV) / Consortium of firms with a formal, existing agreement. In the case of a JV, one firm shall be identified as the Lead Firm, authorised to represent all members and to receive instructions on behalf of the JV. | Yes |
| 4) Affidavit of βNon-Blacklistingβ on judicial stamp paper to the effect that the firm/JV Partner(s) not been blacklisted with any Government of Pakistan Department / Agency / Authority. | Yes |
| 5) A firm (including as a JV member) may submit only one EOI for this assignment. A firm submitting or participating in more than one EOI shall have all such EOIs rejected; this restriction does not apply to sub-consultants named in more than one EOI. | Yes |
| 6) Joint Venture agreement or a letter of intent to form such a JV, duly signed by all members (to be submitted only in the case of a Joint Venture). | Yes |
| 7) Power of Attorney specifically authorizing the Authorized Representative to sign and submit the proposal on behalf of the consultant. In case of JV, the said power of Attorney shall be signed by Authorized Representative of each JV member. Moreover, the Power of Attorney for Authorized Representative of each JV member, to sign and submit the proposal on their behalf, shall also be appended therewith. | Yes |
| 8) Audited Financial statements for the last 03 years. In case of Partnership firms, acknowledgment of income tax return for the last 03 years. | Yes |
| 9) Applicants must disclose any actual or potential conflict of interest, including any prior or ongoing engagement with PRAL that could compromise independence and objectivity in conducting this assessment. | Yes |
Quality Based Selection (QBS)
| Technical Marks | 100 | |
|---|---|---|
| Passing Marks | 70 | |
| Technical Evaluation Criteria | ||
| Company Experience (Maximum 20 Marks) (Quantitative)(Doc Required) At least 5 comparable projects,Company profile, company registration, project summaries, completion certificates, contracts/POs, client reference letters (20) At least 4 comparable projects (15) At least 3 comparable projects (10) At least 2 comparable projects (5) | 20 | |
| Methodology and Approach (Quantitative)(Doc Required) Comprehensive methodology covering all requirements with detailed implementation approach.Required Evidence Methodology, work plan, project schedule, sample deliverables (20) Strong methodology covering most requirements Required Evidence Methodology and work plan (16) Adequate methodology,Technical Proposal evidence required (12) Basic methodology with gaps.Required Evidence Limited Methodolgy (8) Poor Methodolgy,Minimal Submission evidence required (4) | 20 | |
| Team Qualifications and Experience (Quantitative)(Doc Required) Project Manager and specialists possess relevant qualifications, professional certifications and over 10 years' relevant experience,Required Evidence CVs, qualifications, professional certifications (15) Team has 7β10 years' relevant experience.Required Evidence CVs, qualifications, professional certifications (12) Team has 5β7 years' relevant experience.Required Evidence CVs, qualifications, professional certifications (9) Team has 3β5 years' relevant experience.Required Evidence CVs, qualifications, professional certifications (6) Team has less than 3 years' experience (3) | 15 | |
| Understanding of the Assignment (Quantitative)(Doc Required) Excellent understanding of the assignment.Required Evidence Technical Proposal (20) Good Understanding,Technical Proposal required (15) Adequate understanding (10) Limited understanding (5) | 20 | |
| Project Management and Delivery Capacity (Quantitative)(Doc Required) Excellent governance, QA processes, reporting, resource allocation and risk management.Required Evidence Project management plan, governance structure, QA framework (10) Good delivery approach.Project Plan required (9) Adequate delivery capacity,work plan required (8) Weak Delivery Approach,limited evidence required (6) | 10 | |
| Relevant Project References and Past Performance (Quantitative)(Doc Required) Five or more highly relevant projects with excellent client references and evidence of successful completion.Required Evidence Client reference letters, completion certificates, performance evaluations, recommendation letters, sample reports (where confidentiality permits) (15) Four relevant projects with positive references.Completion certificates and references evidence required (12) Four relevant projects with positive references.Project reference evidence required (9) Three relevant projects with satisfactory references.Project evidence required (6) Two relevant projects (3) | 15 | |