7. In terms of Rules 48 of Public Procurement Rules, 2004 Grievance Redressal Committee (GRC) is notified for the subject procurement and notification copy is available on the procuring agency’s website and also available on EPADS v2.0 as well as Authority’s website at (www.ppra.org.pk).
Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
+92-334-531-4503
procurement@pral.com.pk
The following specific data for the procurement of Non-Consultancy Services to be procured shall complement, supplement, or amend the provisions in the Instructions to Bidders (ITB). Whenever there is a conflict, the provisions herein shall prevail over those in ITB.
BDS Clause Number
ITB Number
Amendments of, and Supplements to, Clauses in the Instruction to Bidders
BDS Clause Number 1
Name of Procuring Agency: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited)
The subject of procurement is: Tender No. P-70 PROCUREMENT AND IMPLEMENTATION OF PRIVILEGED ACCESS MANAGEMENT (PAM) SOLUTION
Expected commencement date: Friday, November 6, 2026
BDS Clause Number 2
Financial year for the operations of the Procuring Agency: 2026-27
Name and identification number of the Contract: P145512
BDS Clause Number 3
JV/Consortium or Association Allowed: No
Number of JV/Consortium Members: Nil
BDS Clause Number 4
The Bidders may seek clarifications through EPADS v2.0: Clarification Date: Saturday, October 17, 2026
BDS Clause Number 5
Any addendum, in case issued, shall be published on Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited) website and on EPADS v2.0.
BDS Clause Number 6
List of documents required along with the bid: No
BDS Clause Number 7
The qualification criteria to establish the supply / production capability of the bidder.
see Eligibility Criteria
BDS Clause Number 8
Services and Their related documents:
See section Required Services and Scope of Work
BDS Clause Number 9
Price schedule will be provided according to the format defined and acquired.
see section price schedule.
BDS Clause Number 10
Specifications:
see section of specifications.
BDS Clause Number 11
The price shall be Fixed.
BDS Clause Number 12
Currency of the Bids shall be : PKR
BDS Clause Number 13
The Bids/Bid Validity period shall be: 60 Days
BDS Clause Number 14
The amount of Bid Security shall be as defined in Bid Security Section for items and lots given in BDS 6
The Bid Security shall be in the form of: Pay Order
BDS Clause Number 15
The Bids security shall be valid for twenty-eight (28) days beyond the expiry of the Bids validity period specified in the bidding documents, for example the bid validity is 90 days so the bid security shall be valid for 90+28 = 118 days.
BDS Clause Number 16
Alternative Bids to the requirements of the bidding documents will not be permitted.
BDS Clause Number 17
Bid shall be submitted online on EPADS v2.0 whereas hard copy of the bid security should be submitted to the following;
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
Bids that are not submitted on EPADS v2.0 shall be disqualified.
The deadline for Bids submission is: Tuesday, October 20, 2026 03:00 PM
BDS Clause Number 18
The Bids opening shall take place on EPADS v2.0.
Day : Tuesday
Date: Tuesday, October 20, 2026
Time : 03:30 PM
BDS Clause Number 19
Selection technique adopted will be: Least Cost Based Selection (LCBS)
see Evaluation Criteria
BDS Clause Number 20
The Performance guarantee shall: 0%.
The Performance Guarantee shall be acceptable in the form of: Nil
21.
51.1
Arbitrator shall be appointed by mutual consent of the both parties.
BDS Clause Number 22
Grievence against this procurement shall be submitted online on EPADS v2.0.
| Bidder's Type | Required Registration |
|---|---|
|
Sole Proprietorship Partnership Firm Company (Private Limited) Company (Public Limited) Company (Holding Company) Company (Limited by Guarantee) State Owned Enterprise (Private Limited) State Owned Enterprise (Public Limited) |
FBR (NTN) FBR (GSTN) SECP |
| Eligibility Criteria | Document |
|---|---|
| 1) The Bidder should be a registered entity in Pakistan in the form of Public Ltd/Private Ltd or any other form permissible under Legal system of Pakistan and should be in business for a tenure of at least Five (05) years.Note: Due to space constraints, the remaining eligibility criteria are provided in Annexure-B: Bidder’s Qualification Criteria, Serial No. 1 of the Tender Document. | Yes |
| 2) The Bidder should also be a registered taxpayer, enrolled with concerned tax authorities and enlisted on the active tax payer list of FBR's. The Bidder must submit copies of Tax returns /proof of payment of tax (FBR, Sales Tax Returns, NTN Company, Provincial Tax etc.) for last 03 years. (Documentation Proof NTN, Incorporation Certificate,Active Tax Payer, Tax Returns required must be provided in the proposal with proper reference (page No)) | Yes |
| 3) The Bidder should have registered office in Pakistan and shall submit alist of offices/presence having technical resources and support should be provided in Islamabad. (Documentation Proof of List of Offices must be provided with proper reference (page No) in the proposal) | Yes |
| 4) Bidder/Principal should possess at least 03 years' experience in the field of providing PAM Solution and support for the similar proposed solution to different reputed organizations. (Documentation proof like Purchase order/ Contract Agreement/ work orders/ LOI/ customer reference/ or equivalent etc. must be provided with proper reference(page No) in the proposal) | Yes |
| 5) Bidder should have experience of at least 03 implementations in Pakistan of the same product out of which at least 01 should be in the banking sector. (Documentation proof like Purchase order/ Contract Agreement/ work orders/ LOI/ customer reference/ or equivalent etc.must be provided with proper reference (page No) in the proposal) | Yes |
| 6) The Bidder should provide audited Profit & Loss (Income Statement) showing Sale volume/ Revenue of company of at least Rs. 50 million aggregated in the last 3 years. In case if audited statement is not available for last year, then Bidder should provide letter from company's CFO or senior management staff confirming that Sale Volume / Revenue of company is at least Rs. 50 million aggregated in the last 3 years. (Documentation proof Annual Audited Report must beprovided with proper reference | Yes |
| 7) The Bidder should provide an undertaking on non-judicial stamp paper stating that "the bidder's company is not blacklisted by any Government entity in Pakistan for unsatisfactory past performance, corrupt, fraudulent or any other unethical business practices and also not involved in lawsuits in this regard either current or pending." (The undertaking on legal paper provided by the bidder must cover all points mentioned in the statement above) | Yes |
| 8) Bidder shall provide Declaration of Ultimate Beneficial Owners Information Form as per specimen given in this document. Failing which its bid will not be considered. | Yes |
| 9) Bidder must have Direct Partnership with the principal supplier and also must provide signed and stamped "Manufacturer Authorization Form" and Partnership Certificate from principal supplier as per the requirements (guarantee, warranty and maintenance etc.) stated in the specimen provided in Section - VI Standard Bidding Document. | Yes |
| 10) Bidder/Distributor must have at least two (02) expert level resources of proposed PAM Solution support team and must have relevant experience to supervise and provide expert support and deployment services as per OEM standards and industry best practices.(Documentation proof detailed list of Technical Resources / CVs must be provided with proper reference (page No) in the proposal) | Yes |
| 11) 100% compliance to the Technical Requirement as given in Annexure -C | Yes |
Least Cost Based Selection (LCBS)
Weightage
| Technical Evaluation % |
|---|
| 100 |
| Technical Marks | 100 | |
|---|---|---|
| Passing Marks | 100 | |
| Technical Evaluation Criteria | ||
| The proposed solution should be enterprise level with comprehensive coverage of all features of the PAM product. (Quantitative)(Doc Required) | 20 | |
| The solution must be able to support and integrate with organization’s heterogeneous IT environment including 3rd party products and all types of Operating Systems, Networks, Databases, Web Applications, Thick applications and Security Appliances. (Quantitative)(Doc Required) | 20 | |
| The proposed solution should include a project plan, design architecture and specifications for compute and storage requirements. (Quantitative)(Doc Required) | 10 | |
| The solution must be capable and configured in high availability at two Production sites each and without high availability at DR site. (Quantitative)(Doc Required) | 10 | |
| The solution must provide user-based licensing. (Quantitative)(Doc Required) | 10 | |
| The solution must allow multiple concurrent sessions for each user and license must support unrestricted number of total sessions. (Quantitative)(Doc Required) | 10 | |
| The solution must be installed in an on-premise model. (Quantitative)(Doc Required) | 10 | |
| The supplier/distributor shall be responsible to deploy, support and train relevant staff on the solution during the entire contract period. (Quantitative)(Doc Required) | 10 | |
Lot Title : PROCUREMENT, IMPLEMENTATION AND SUPPORT SERVICES FOR PAM SOLUTION (300 LICENSES) FOR 03 YEARS
Bid Security : 1512000 PKR
| Position | Delivery Schedule | Quantity |
|---|---|---|
| License delivery and activation with comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (1st year). | Address: Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory Schedule: 4-6 weeksQuantity: 300/Qty |
300/Qty |
| Professional services including RE support for the implementation, installation, configuration and training of the PAM solution. | Address: Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory Schedule: 22 weeksQuantity: 1/job |
1/job |
| Annual Subscription with Support and Maintenance (300 Users). License subscription comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (2nd year). | Address: Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory Schedule: 4-6 weekQuantity: 1/job |
1/job |
| Annual Subscription with Support and Maintenance (300 Users). License subscription comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (3rd year). | Address: Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory Schedule: 4-6 weeksQuantity: 1/job |
1/job |
No
Lot Title : PROCUREMENT, IMPLEMENTATION AND SUPPORT SERVICES FOR PAM SOLUTION (300 LICENSES) FOR 03 YEARS
Position: License delivery and activation with comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (1st year).
Specifications / Requirements:
Solution Details A) License delivery and activation with comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (1st year).Position: Professional services including RE support for the implementation, installation, configuration and training of the PAM solution.
Specifications / Requirements:
Professional services including RE support for the implementation, installation, configuration and training of the PAM solution.Position: Annual Subscription with Support and Maintenance (300 Users). License subscription comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (2nd year).
Specifications / Requirements:
Annual Subscription with Support and Maintenance (300 Users) License subscription comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (2nd year).Position: Annual Subscription with Support and Maintenance (300 Users). License subscription comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (3rd year).
Specifications / Requirements:
License subscription comprehensive support and maintenance by bidder/distributor and OEM for 01 year (24x7x365x4) (3rd year).1. Scope of the Solution and Requirements:
PRAL intends to procure and implement a comprehensive Privileged Access Management (PAM) solution through which organization can securely manage, control and audit activities of the privileged accounts of critical Applications, Systems, Databases, Network Devices, Firewalls, and other IT infrastructure.
1.1. Delivery:
Delivery will be considered accomplished when PAM licenses are delivered, software installed and integrated to the organization’s heterogeneous IT environment including 3rd party products and all types of Operating Systems, Networks, Databases, Web Applications, Thick applications and Security Appliances.
1.2. Accessories:
Bidder will provide all other related accessories including software / licenses / subscriptions (if any) which are necessary for the proper and smooth working of complete PAM solution.
1.3. Operational Acceptance:
Operational Acceptance means that the offered solution has been installed, configured, integrated and operational after testing in accordance with the standard procedure provided by the OEM.
1.4. Training and Documentation:
The bidder/supplier will provide formal hands-on training and documentation to all the relevant personnel at no additional cost to the purchaser.
1.5. Professional Services:
Bidder/supplier/OEM should provide professional services with proven methodology from its principal for the implementation of the proposed solution.
For Individual Positions
| # | Position Title | Quantity | Unit Price (PKR) | Total Price (PKR) | Delivery Location | Delivery Period / Year | Country of Origin |
|---|---|---|---|---|---|---|---|
| 1 | |||||||
| 2 |
| # | Lot Title | Total Lot Price (PKR) | Country of Origin |
|---|---|---|---|
| 1 | [Lot 1 Title] |
The following Special Conditions of Contract shall supplement the General Conditions of Contract. Whenever there is a conflict, the provisions herein shall prevail over those in the Conditions of Contract. The corresponding clause number of the GCC is indicated in parentheses.
Number of GC Clause
Amendments of, and Supplements to, Clauses in the General Conditions of Contract
Definitions
The Procuring Agency is: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
The Supplier is:
The title of the subject procurement is:Tender No. P-70 PROCUREMENT AND IMPLEMENTATION OF PRIVILEGED ACCESS MANAGEMENT (PAM) SOLUTION
Number of GC Clause 2
Applicable/Governing Law:
The Contract shall be interpreted in accordance with the laws of Islamic Republic of Pakistan
Number of GC Clause 3
Language:
The language of the Contract, all correspondence and communications to be given, and all other documentation to be prepared and supplied under the Contract shall be in English.
Number of GC Clause 4
Notices:
The addresses for the notices are:
Procuring Agency:
Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
+92-334-531-4503
procurement@pral.com.pk
Contractor/ Bidder:
[Name, address and telephone number].
The Contractor/ Bidder’s Representative(s)
[Name, address, telephone number and e-mail address]
Number of GC Clause 6.1
The Authorized Representatives are:
For the Procuring Agency:
Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
+92-334-531-4503
procurement@pral.com.pk
For the Bidder:
Name: ………………………
Designation: ……………..
Address: ……………………………..
Number of GC Clause 7
Effectiveness of the contract
The Contractor/Bidder shall be effective within ….. days from the date of signature of the Contract by both parties
Number of GC Clause 8
Commencement of Contract:
The Contractor/ Bidder shall provide Non-Consultancy Services from the effective date of contract.
Number of GC Clause 10.2
Expiration of Contract:
The time period shall be ………………….
Number of GC Clause 14
Termination
In the event of termination of the contract due to any reason as already defined in the General Conditions of Contract, the Bidder shall be responsible for providing to the Authority the Services till the time of alternate arrangements.
Number of GC Clause 16
Conflict of Interest:
The Procuring Agency reserves the right to determine on a case-by-case basis whether the Bidder should be disqualified from providing services due to a conflict of a nature described in Clause GCC C2.
Number of GC Clause 20
Liquidated Damages
If the Bidder fails to provide services as required under the contract or in case of any data loss/data breach or any incident compromising the data security or other such failures related to any services, the Bidder shall pay to the Procuring Agency as Liquidated Damages at a rate of 0.01% to 10.00% of the Contract value, in accordance with the extent of performance failure & the cost of investigating such incidents as judged by the Authority.
Number of GC Clause 21
Performance Guarantee:
The amount of performance guarantee shall be 0% of the contract price in acceptable form of Nil
Number of GC Clause 27
Currency of Payment:
All the payment to be released to the contractor/Bidder shall be in Pakistani Rupees.
Number of GC Clause F
Payment terms:
Payment will be made to the Bidder against the procured Goods and services according to the actual invoice or running bills submitted by the Bidder against the services provided within the time given in the conditions of the contract.
Number of GC Clause F
Identifying Defects:
The Authority reserves the right at any time to inspect the premises of the provider to inspect the goods and monitor the goods being provided.
Number of GC Clause F 5 & 6
Following is the guidance for Dispute Resolution
Notwithstanding any reference to the arbitration herein, the parties shall continue to perform their respective obligations under the Contract unless they otherwise agree that the Authority shall pay the Bidder any monies due to the Bidder.
Arbitrator’s fee:
The fee shall be specified in Pak Rupees, as determined by the Arbitrator, which shall be shared equally by both parties.
Appointing Authority for Arbitrator:
By the Mutual Consent or in accordance with the provisions of Arbitration Act, 1940, in case the parties fail to reach a consensus on the name of sole arbitrator, any party may submit an application to the Chief Justice Islamabad High Court for appointment of sole arbitrator. The Chief Justice IHC may appoint a former judge of any High Court or Supreme Court as the sole arbitrator to resolve the dispute between the parties.
Rules of procedure for arbitration proceedings:
Any dispute between the Authority and a Bidder who is a national of the Islamic Republic of Pakistan arising in connection with the present Contract shall be referred to adjudication or arbitration in accordance with the laws of the Islamic Republic of Pakistan including Arbitration Act 1940, however above provision shall prevail in referring the case to the Arbitrator.
Place of Arbitration and Award:
The arbitration shall be conducted in English language and place of arbitration shall be at Islamabad. The award of the arbitrator shall be final and shall be binding on the parties.
Date: [insert date (as day, month and year)]
Bid No.:P145512
To: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
We, the undersigned, declare that:
We understand that, according to your conditions, Bids must be supported by a Bid Securing Declaration.
We accept that we will be blacklisted and henceforth cross debarred for participating in respective category of public procurement proceedings for a period of (not more than) six months, if fail to abide with a bid securing declaration, however without indulging in corrupt and fraudulent practices, if we are in breach of our obligation(s) under the Bid conditions, because we:
We understand this Bid Securing Declaration shall expire if we are not the successful
Bidder, upon the earlier of (i) our receipt of your notification to us of the name of the successful Bidder; or (ii) twenty-eight (28) days after the expiration of our Bid.
THIS AGREEMENT made the _____ day of __________ 20_____ between Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
(hereinafter called “the Procuring Agency”) of the one part and [name of Bidder] of [city and country of Bidder] (hereinafter called “the Bidder”) of the other part:
WHEREAS the Procuring Agency invited Bids for provision of goods, viz., Tender No. P-70 PROCUREMENT AND IMPLEMENTATION OF PRIVILEGED ACCESS MANAGEMENT (PAM) SOLUTION (P145512) and has accepted a Bids by the Bidder for the provision of Goods in the sum of [contract price in words and figures] (hereinafter called “the Contract Price”).
NOW THIS CONTRACT WITNESSETH AS FOLLOWS:
1. In this Contract words and expressions shall have the same meanings as are respectively assigned to them in the Conditions of Contract referred to.
2. The following documents shall be deemed to form and be read and construed as part of this Contract, In the event of any ambiguity or conflict between the Contract Documents listed below, the order of precedence shall be the order in which the Contract Documents are listed below:-
3. In consideration of the payments to be made by the Procuring Agency to the Bidder as hereinafter mentioned, the Bidder hereby covenants with the Procuring Agency to provide the Goods related services and to remedy defects therein in conformity in all respects with the provisions of the Contract.
4. The Procuring Agency hereby covenants to pay the Bidder in consideration of the provision of Goods and the remedying of defects therein, the Contract Price or such other sum as may become payable under the provisions of the contract at the times and in the manner prescribed by the contract.
IN WITNESS whereof the parties hereto have caused this Contract to be executed in accordance with their respective laws the day and year first above written.
Signed, sealed, delivered by __________________the ________________ (for the Procuring Agency)
Witness to the signatures of the Procuring Agency:
………………………………………………
Signed, sealed, delivered by __________________the ________________ (for the Procuring Agency)
Witness to the signatures of the Bidder: …………………………………………………
Contract Number: Contract Value: Contract Title:
Dated:
[Name of Supplier] hereby declares that it has not obtained or induced the procurement of any contract, right, interest, privilege or other obligation or benefit from Government of Pakistan or any administrative subdivision or agency thereof or any other entity owned or controlled by it (GoP) through any corrupt business practice.
Without limiting the generality of the foregoing [Name of Supplier] represents and warrants that it has fully declared the brokerage, commission, fee etc. paid or payable to anyone and not given or agreed to give and shall not give or agree to give to anyone within or outside Pakistan either directly or indirectly through any natural or juridical person, including its affiliate, agent, associate, broker, consultant, director, promoter, shareholder, sponsor or subsidiary, any commission, gratification, bribe, finder's fee or kickback, whether described as consultations fee or otherwise, with the object of obtaining or inducing the procurement of a contract, right, interest, privilege or other obligation or benefit in whatsoever form from GoP, except that which has been expressly declared pursuant hereto.
[Name of Supplier] certifies that it has made and will make full disclosure of all agreements and arrangements with all persons in respect of or related to the transaction with GoP and has not taken any action or will not take any action to circumvent the above declaration, representative or warranty.
[Name of Supplier] accepts full responsibility and strict liability for making and false declaration, not making full disclosure, misrepresenting fact or taking any action likely to defeat the purpose of this declaration, representation and warranty. It agrees that any contract, right interest, privilege or other obligation or benefit obtained or procured as aforesaid shall, without prejudice to any other right and remedies available to GoP under any law, contract or other instrument, be voidable at the option of GoP.
Notwithstanding any rights and remedies exercised by GoP in this regard, [Name of Supplier] agrees to indemnify GoP for any loss or damage incurred by it on account of its corrupt business practices and further pay compensation to GoP in an amount equivalent to ten time the sum of any commission, gratification, bribe, finder's fee or kickback given by [Name of Supplier] as aforesaid for the purpose of obtaining or inducing the procurement of any contract, right, interest, privilege or other obligation or benefit in whatsoever form from GoP.
To: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
WHEREAS [name of Bidder] (hereinafter called “the Bidder”) has undertaken, in pursuance of Contract No. [reference number of the contract] dated [insert date] for provision of Goods(hereinafter called “the Contract”).
AND WHEREAS it has been stipulated by you in the said Contract that the Bidder shall furnish you with a Bank Guarantee by a reputable bank for the sum specified therein as security for compliance with the Bidder’s performance obligations in accordance with the Contract.
AND WHEREAS we have agreed to give the Bidders guarantee:
THEREFORE, WE hereby affirm that we are Guarantors and responsible to you, on behalf of the Bidder, up to a total of [amount of the guarantee in words and figures], and we undertake to pay you, upon your first written demand declaring the Bidder to be in default under the Contract and without cavil or argument, any sum or sums within the limits of [amount of guarantee] as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein.
This guarantee is valid until the: [insert date]
Signature and seal of the Guarantors
_____________________________________________________________________
[name of bank or financial institution]
_____________________________________________________________________
[address]
_____________________________________________________________________
[date}