7. In terms of Rules 48 of Public Procurement Rules, 2004 Grievance Redressal Committee (GRC) is notified for the subject procurement and notification copy is available on the procuring agency’s website and also available on EPADS v2.0 as well as Authority’s website at (www.ppra.org.pk).
Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
+92-334-531-4503
procurement@pral.com.pk
The following specific data for the procurement of Non-Consultancy Services to be procured shall complement, supplement, or amend the provisions in the Instructions to Bidders (ITB). Whenever there is a conflict, the provisions herein shall prevail over those in ITB.
BDS Clause Number
ITB Number
Amendments of, and Supplements to, Clauses in the Instruction to Bidders
BDS Clause Number 1
Name of Procuring Agency: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited)
The subject of procurement is: Tender No. P-49/2026 Renewal of SLA Support Services Contract for IT Hardware Equipment at FBR Data Centers (Islamabad & Karachi)
Expected commencement date: Saturday, October 31, 2026
BDS Clause Number 2
Financial year for the operations of the Procuring Agency: 2026-27
Name and identification number of the Contract: P90094
BDS Clause Number 3
JV/Consortium or Association Allowed: No
Number of JV/Consortium Members: Nil
BDS Clause Number 4
The Bidders may seek clarifications through EPADS v2.0: Clarification Date: Friday, October 23, 2026
Pre-Bid Meeting: Thursday, September 17, 2026 03:00 PM
Venue: Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad
BDS Clause Number 5
Any addendum, in case issued, shall be published on Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited) website and on EPADS v2.0.
BDS Clause Number 6
List of documents required along with the bid: No
BDS Clause Number 7
The qualification criteria to establish the supply / production capability of the bidder.
see Eligibility Criteria
BDS Clause Number 8
Services and Their related documents:
See section Required Services and Scope of Work
BDS Clause Number 9
Price schedule will be provided according to the format defined and acquired.
see section price schedule.
BDS Clause Number 10
Specifications:
see section of specifications.
BDS Clause Number 11
The price shall be Fixed.
BDS Clause Number 12
Currency of the Bids shall be : PKR
BDS Clause Number 13
The Bids/Bid Validity period shall be: 90 Days
BDS Clause Number 14
The amount of Bid Security shall be as defined in Bid Security Section for items and lots given in BDS 6
The Bid Security shall be in the form of: Pay Order
BDS Clause Number 15
The Bids security shall be valid for twenty-eight (28) days beyond the expiry of the Bids validity period specified in the bidding documents, for example the bid validity is 90 days so the bid security shall be valid for 90+28 = 118 days.
BDS Clause Number 16
Alternative Bids to the requirements of the bidding documents will not be permitted.
BDS Clause Number 17
Bid shall be submitted online on EPADS v2.0 whereas hard copy of the bid security should be submitted to the following;
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
Bids that are not submitted on EPADS v2.0 shall be disqualified.
The deadline for Bids submission is: Monday, October 26, 2026 03:00 PM
BDS Clause Number 18
The Bids opening shall take place on EPADS v2.0.
Day : Monday
Date: Monday, October 26, 2026
Time : 03:30 PM
BDS Clause Number 19
Selection technique adopted will be: Least Cost Based Selection (LCBS)
see Evaluation Criteria
BDS Clause Number 20
The Performance guarantee shall: 10.00%.
The Performance Guarantee shall be acceptable in the form of: Bank Guarantee
21.
51.1
Arbitrator shall be appointed by mutual consent of the both parties.
BDS Clause Number 22
Grievence against this procurement shall be submitted online on EPADS v2.0.
Eligible Bidders: Individual / Individual Consultant, Sole Proprietorship, Partnership Firm, Company (Private Limited), Company (Public Limited), Company (Holding Company), Company (Limited by Guarantee), State Owned Enterprise (Private Limited), State Owned Enterprise (Public Limited)
| Required Registration |
|---|
|
NADRA CITIZENSHIP (CNIC/NICOP) FBR (NTN) FBR (GSTN) SECP |
| Eligibility Criteria | Document |
|---|---|
| 1) Evidence of the bidding firm/company’s registration/incorporation.Copy of certificate of incorporation/company registration. | Yes |
| 2) Provide National Tax Number (NTN) and GST/ PST, (if applicable) in the name of Organization.Copy of registration | Yes |
| 3) Should be active taxpayer on the date of submitting the bid.Status report must be provided | Yes |
| 4) Affidavit on stamp paper, declaring that company is not blacklisted by any Telco/FMCG/autonomous body/government/semi government or any organization.Affidavit on stamp paper original signed & stamped. | Yes |
| 5) Bidder’s technical bid/ compliance to the Scope of work. | Yes |
| 6) Bidder’s cross references to supporting information in the Technical Bid. | Yes |
| 7) OEM confirmation of provisioning of support and services. | Yes |
| 8) Compliance Form/ statements | Yes |
| 9) Manufacturer’s authorization letter and a valid partnership level certificate. | Yes |
Least Cost Based Selection (LCBS)
Lot Title : HUAWEI NETWORK EQUIPMENT, SAN & RACK MOUNT SERVERS FOR FBR DATA CENTERS.
Bid Security : 500000 PKR
| Position | Delivery Schedule | Quantity |
|---|---|---|
| SLA FOR HUAWEI NETWORK EQUIPMENT(TOR Huawei CE6870-48T6CQ- EI) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 4/Qty |
4/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT (Media Switches Huawei CE6856-48T6Q-HI ) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei P FIRE WALL USG6680 - USG6650) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei C FIRE WALL USG6650 - USG6680) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT (Huawei Core Switch CE12800S) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT (Huawei USG6655E NGFW) | Address: Deployed at Karachi Data Center Custom House Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei USG6615E NGFW) | Address: Data Center Islamabad & Karachi Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei USG6635E NGFW) | Address: Data Center Islamabad & Karachi Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei USG6620 NGFW) | Address: Deployed at FBR House Data Center- Site A (AEOI) Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei Cloud Engine CE6810- 32T16S4Q-LI) | Address: deployed at FBR House Data Center- Site A (AEOI) Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei CE6881- 48T6CQ Switch) | Address: Deployed at Karachi Data Center Custom House Schedule: 01 weekQuantity: 6/Qty |
6/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei CE16804 Switch) | Address: Deployed at Karachi Data Center Custom House Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei S5732 Switch) | Address: Deployed at Karachi Data Center Custom House Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| DELIVERY OF THE HUAWEI OCEANSTOR Huawei OceanStor 18500 V5 (HDD SAS (1.2 TB) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 4/Qty |
4/Qty |
| DELIVERY OF THE HUAWEI OCEANSTOR Huawei OceanStor 18500 V5 (HDD SSD (3.8 TB) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 4/Qty |
4/Qty |
| DELIVERY OF THE HUAWEI OceanStor 5500/5600 V5 (HDD NLSAS 4TB) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| DELIVERY OF THE HUAWEI OceanStor 5500/5600 V5 (HDD NLSAS 4TB) | Address: Deployed at Karachi Data Center Custom House Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| DELIVERY OF THE HUAWEI OceanStor 2600 V3 (1.2 TB SAS 10K 12 G Drive for OceanStor 2600 V3) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| DELIVERY OF THE HUAWEI OceanStor 2600 V3 (900 GB SSD Drive for OceanStor 2600 V3 SAN Disk (AEOI) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| DELIVERY OF THE HUAWEI SERVER 2488 V5 COMPONENTS (Power Supply) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 2/Qty |
2/Qty |
| DELIVERY OF THE VTL TAPE LIBRARY COMPONENTS (Power Supply for tape library IBM TS 4300) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 1/Qty |
1/Qty |
| DELIVERY OF THE VTL TAPE LIBRARY COMPONENTS (Tape Drive for tape LIB IBM TS 4300) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 weekQuantity: 1/Qty |
1/Qty |
| DELIVER OF THE HUAWEI OCEANSTOR (FC Switch Power Supply) | Address: Deployed At FBR House Data Center- G5- Islamabad Schedule: 01 WeekQuantity: 1/Qty |
1/Qty |
Lot Title : DELL (EMC) STORAGE AREA NETWORK & RACK MOUNT SERVERS FOR PRAL DATA CENTERS
Bid Security : 500000 PKR
| Position | Delivery Schedule | Quantity |
|---|---|---|
| SLA FOR THE DELL RACK MOUNT SERVERS (Dell Servers PowerEdge R940 (Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Ram 1TB) | Address: Deployed at Karachi Data Center Custom House Schedule: 01 weekQuantity: 10/Qty |
10/Qty |
| DELIVERY OF DELL EMC UNITY 400 COMPONENTS (EMC 1.2 TB 2.5 inch 10k 12G SSD Drive) | Address: Custom House Karachi Schedule: 01 weekQuantity: 5/Qty |
5/Qty |
Lot Title : EXADATA (X8)
Bid Security : 100000 PKR
| Position | Delivery Schedule | Quantity |
|---|---|---|
| 1.2TB - 10000 RPM SAS-3 Disk Drive Assembly | Address: FBR Datacenter Constitution Avenue G-5 Schedule: 01 weekQuantity: 3/Qty |
3/Qty |
| 14TB - 7200 RPM SAS-3 Disk Drive Assembly | Address: Custom House Karachi Schedule: 01 weekQuantity: 4/Qty |
4/Qty |
No
Lot Title : HUAWEI NETWORK EQUIPMENT, SAN & RACK MOUNT SERVERS FOR FBR DATA CENTERS.
Position: SLA FOR HUAWEI NETWORK EQUIPMENT(TOR Huawei CE6870-48T6CQ- EI)
Specifications / Requirements:
Identity No 2102351GCK10K6000004 2102351GCK10K6000010 2102351GCK10K6000005 2102351GCK10K6000003Position: SLA FOR HUAWEI NETWORK EQUIPMENT (Media Switches Huawei CE6856-48T6Q-HI )
Specifications / Requirements:
Identity No 2102351YPQDMKC000339 2102351YPQDMKC000319Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei P FIRE WALL USG6680 - USG6650)
Specifications / Requirements:
Identity No. 210235G7G410K6000101 210235G7G410K6000084Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei C FIRE WALL USG6650 - USG6680)
Specifications / Requirements:
Identity No. 210235G7G710K6000077 210235G7G710K6000078Position: SLA FOR HUAWEI NETWORK EQUIPMENT (Huawei Core Switch CE12800S)
Specifications / Requirements:
Identity No. 2102114454P0K5000079 2102114454P0K5000080Position: SLA FOR HUAWEI NETWORK EQUIPMENT (Huawei USG6655E NGFW)
Specifications / Requirements:
Identity No. 102130033878 102130033879Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei USG6615E NGFW)
Specifications / Requirements:
Identity No. 102130033884 102130033882Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei USG6635E NGFW)
Specifications / Requirements:
Identity No. 102130033881 102130033880Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei USG6620 NGFW)
Specifications / Requirements:
Identity No. 210235951910j4000027 210235951910j4000028Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei Cloud Engine CE6810- 32T16S4Q-LI)
Specifications / Requirements:
Identity No. 2102350EWD10J3000225 2102350EWD10J3000221Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei CE6881- 48T6CQ Switch)
Specifications / Requirements:
Identity No. 2102353GLC10LC000215 2102353GLC10M2000044 2102353GLC10LC000014 2102353GLC10M1000063 2102353GLC10LC000005 2102353GLC10LC000026Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei CE16804 Switch)
Specifications / Requirements:
Identity No. 102130033878 102130033879Position: SLA FOR HUAWEI NETWORK EQUIPMENT(Huawei S5732 Switch)
Specifications / Requirements:
Identity No. 102120066870 102120066872Position: DELIVERY OF THE HUAWEI OCEANSTOR Huawei OceanStor 18500 V5 (HDD SAS (1.2 TB)
Specifications / Requirements:
Part # 02350GKF Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRALPosition: DELIVERY OF THE HUAWEI OCEANSTOR Huawei OceanStor 18500 V5 (HDD SSD (3.8 TB)
Specifications / Requirements:
Part # 02352LJN Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRALPosition: DELIVERY OF THE HUAWEI OceanStor 5500/5600 V5 (HDD NLSAS 4TB)
Specifications / Requirements:
Part # 02351SGG Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRALPosition: DELIVERY OF THE HUAWEI OceanStor 5500/5600 V5 (HDD NLSAS 4TB)
Specifications / Requirements:
Part # 2352WFQ Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL.Position: DELIVERY OF THE HUAWEI OceanStor 2600 V3 (1.2 TB SAS 10K 12 G Drive for OceanStor 2600 V3)
Specifications / Requirements:
Part # 02350SLW Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL.Position: DELIVERY OF THE HUAWEI OceanStor 2600 V3 (900 GB SSD Drive for OceanStor 2600 V3 SAN Disk (AEOI)
Specifications / Requirements:
Part # 02350YME Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL.Position: DELIVERY OF THE HUAWEI SERVER 2488 V5 COMPONENTS (Power Supply)
Specifications / Requirements:
Part # 02312GHE Deployment Cost (Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL).Position: DELIVERY OF THE VTL TAPE LIBRARY COMPONENTS (Power Supply for tape library IBM TS 4300)
Specifications / Requirements:
Part # 02312GHE Deployment Cost (Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL).Position: DELIVERY OF THE VTL TAPE LIBRARY COMPONENTS (Tape Drive for tape LIB IBM TS 4300)
Specifications / Requirements:
Deployemnt Cost (Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL).Position: DELIVER OF THE HUAWEI OCEANSTOR (FC Switch Power Supply)
Specifications / Requirements:
Part # Brocade G620 OEM by Huawei SNS3696E Deployemnt Cost (Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL).Lot Title : DELL (EMC) STORAGE AREA NETWORK & RACK MOUNT SERVERS FOR PRAL DATA CENTERS
Position: SLA FOR THE DELL RACK MOUNT SERVERS (Dell Servers PowerEdge R940 (Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Ram 1TB)
Specifications / Requirements:
Identity no GNV3WB3, FNV3WB3,1PV3WB3, 9NV3WB3, BNV3WB3, 2PV3WB3, CNV3WB3, HNV3WB3, JNV3BWB3, DNB3WB3 DELL R940 Server Specification/Configuration Detail: • DELL R940 Specification: • Processors: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz (4 x 24 core socket=96 Cores) • RAM: 16*64=1024 GB Ram HDD/SAS 2.4TBx4 SATA 480x2 • NICs: 4 Ports x 1 Broadcom Adv. Dual 10GBASE-T Ethernet • FC HBA: • 2 Ports x 1 QLogic QLE2692 16Gbps Dual Port Fiber Channel Controller • 2 Ports x 1 QLogic QLE2692 16Gbps Dual Port Fiber Channel ControllerPosition: DELIVERY OF DELL EMC UNITY 400 COMPONENTS (EMC 1.2 TB 2.5 inch 10k 12G SSD Drive)
Specifications / Requirements:
Device Model Serial Number EMC Unity 400 CKM00170500330 Part Number 5051632 Deployment Cost Vendor is also required to quote the unit price involved for replacement of the faulty parts as and when required by PRAL.Lot Title : EXADATA (X8)
Position: 1.2TB - 10000 RPM SAS-3 Disk Drive Assembly
Specifications / Requirements:
Parts Part Number Disks 7363537Position: 14TB - 7200 RPM SAS-3 Disk Drive Assembly
Specifications / Requirements:
Parts Part Number Disks 7357761TECHNICAL SPECIFICATIONS
Scope of Services
PRAL requires bidders who are authorized partners of OEM to provide the warranty, support services  and  parts replacement for  the  listed  Data  Center  Core  IT  Equipment.  The equipment is to be deployed at FBR’s Data Centers located in FBR  House, Islamabad and Custom House, Karachi. The support and subscription services are required till 30th June 2027.
•   Bidders have to clearly specify the support procedure for level 1, level 2 support and escalation to level 3 if the issue is not resolved.
•  Bidder have to specify the fault reproduction/fixing mechanism.
•  Specify the defect tracking and reporting mechanism.
•  Bidder have to specify the responsibility matrix and escalation matrix.
•  Bidders should have back-to-back SLA with OEM for the LOTs wherein SLA support services are required by PRAL.
•  All critical updates and patched upgrades should be carried out by the Certified Engineers of
Â
Bidder backed by OEM.
•  Bidder Must provide support as and when needed by PRAL and also ensure engagement of
OEM when required for any escalated issue,
•   The bidder will also be responsible for the renewal of all licenses and subscriptions for the devices covered under the annual maintenance contract (AMC).
•   During the support period, the bidder shall be responsible for any new patch/firmware configuration required by PRAL.
•  The bidder should have OEM certified Engineers with hands on experience (05 or more than
05 years) on the listed devices, equipment deployment and configurations.
•  OEM TAC Portal access shall give to PRAL team for SR Opening Or TAC case escalation. The administrative User ID of TAC Portal must be of PRAL team
•   The support engineer from OEM Partner/bidder shall be onsite within Four (04) hours of reporting of issue.
•   The bidder must be highest tier partner of the OEMs
•   The LOTs wherein SLA support services are required from OEM. The support services shall consider effective from the date of signing of contract with PRAL.
The replacement of faulty components is required within 24-48 hours, in case replacement require additional time the bidder/OEM has to ensure that backup equipment is provided for smooth functioning.
a. Specifications, Performance Standards, and Functional requirements:
Onsite comprehensive AMC and  management  for all  the hardware components including replacement of spares, parts as and when necessary during the term of the contract period from date of contract.
In case of failure of hardware, system software the vendor shall ensure that system is made operational to the full satisfaction of PRAL within the defined CTR (call to repair) period.
In the event of system break down or failures at any stage, availability of protection, shall be
ensured through the following:
▪  Diagnostics for identification of systems failures
▪  Sharing of RCA.
b. Configuration/Patch Management:
o All critical security patches, firmware upgrades, security subscription updates should be carried out by the Partner/bidder during the AMC.
o Bidder should provide and implement patches / upgrades / updates for Hardware as and when released by the OEM or as per requirements of PRAL.
o Bidder must cover and provide the all-updated firmware upgrades, subscriptions, including the OS upgradation of the devices without any additional cost.
o Bidder should bring to notice of PRAL all release /version change.
o Bidder should obtain a written permission from PRAL before applying any of the patches / upgrades / updates.
o Bidder has to support older versions of the software / Hardware / OS/ Middleware etc. in case PRAL chooses not to upgrade to latest version.
o Bidder  has  to  provide  recent  updates  to  PRAL  proactively  related  to  any  newly
published firmware’s, releases, patches and its criticality.
o Bidder will be responsible for planning, Risk Analysis and analyze the impact of new firmware/patch in PRAL deployed configurations on the installed equipment and its proper execution.
c.   Hardware/Part Replacement:
ï‚· Â The selected vendor will provide the parts/hardware as mentioned in the bill of quantity against each component during the contract period.
Â
For Individual Positions
| # | Position Title | Quantity | Unit Price (PKR) | Total Price (PKR) | Delivery Location | Delivery Period / Year | Country of Origin |
|---|---|---|---|---|---|---|---|
| 1 | |||||||
| 2 |
| # | Lot Title | Total Lot Price (PKR) | Country of Origin |
|---|---|---|---|
| 1 | [Lot 1 Title] |
The following Special Conditions of Contract shall supplement the General Conditions of Contract. Whenever there is a conflict, the provisions herein shall prevail over those in the Conditions of Contract. The corresponding clause number of the GCC is indicated in parentheses.
Number of GC Clause
Amendments of, and Supplements to, Clauses in the General Conditions of Contract
Definitions
The Procuring Agency is: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
The Supplier is:
The title of the subject procurement is:Tender No. P-49/2026 Renewal of SLA Support Services Contract for IT Hardware Equipment at FBR Data Centers (Islamabad & Karachi)
Number of GC Clause 2
Applicable/Governing Law:
The Contract shall be interpreted in accordance with the laws of Islamic Republic of Pakistan
Number of GC Clause 3
Language:
The language of the Contract, all correspondence and communications to be given, and all other documentation to be prepared and supplied under the Contract shall be in English.
Number of GC Clause 4
Notices:
The addresses for the notices are:
Procuring Agency:
Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
+92-334-531-4503
procurement@pral.com.pk
Contractor/ Bidder:
[Name, address and telephone number].
The Contractor/ Bidder’s Representative(s)
[Name, address, telephone number and e-mail address]
Number of GC Clause 6.1
The Authorized Representatives are:
For the Procuring Agency:
Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager
Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
+92-334-531-4503
procurement@pral.com.pk
For the Bidder:
Name: ………………………
Designation: ……………..
Address: ……………………………..
Number of GC Clause 7
Effectiveness of the contract
The Contractor/Bidder shall be effective within ….. days from the date of signature of the Contract by both parties
Number of GC Clause 8
Commencement of Contract:
The Contractor/ Bidder shall provide Non-Consultancy Services from the effective date of contract.
Number of GC Clause 10.2
Expiration of Contract:
The time period shall be ………………….
Number of GC Clause 14
Termination
In the event of termination of the contract due to any reason as already defined in the General Conditions of Contract, the Bidder shall be responsible for providing to the Authority the Services till the time of alternate arrangements.
Number of GC Clause 16
Conflict of Interest:
The Procuring Agency reserves the right to determine on a case-by-case basis whether the Bidder should be disqualified from providing services due to a conflict of a nature described in Clause GCC C2.
Number of GC Clause 20
Liquidated Damages
If the Bidder fails to provide services as required under the contract or in case of any data loss/data breach or any incident compromising the data security or other such failures related to any services, the Bidder shall pay to the Procuring Agency as Liquidated Damages at a rate of 0.10% to 10.00% of the Contract value, in accordance with the extent of performance failure & the cost of investigating such incidents as judged by the Authority.
Number of GC Clause 21
Performance Guarantee:
The amount of performance guarantee shall be 10.00% of the contract price in acceptable form of Bank Guarantee
Number of GC Clause 27
Currency of Payment:
All the payment to be released to the contractor/Bidder shall be in Pakistani Rupees.
Number of GC Clause F
Payment terms:
Payment will be made to the Bidder against the procured Goods and services according to the actual invoice or running bills submitted by the Bidder against the services provided within the time given in the conditions of the contract.
Number of GC Clause F
Identifying Defects:
The Authority reserves the right at any time to inspect the premises of the provider to inspect the goods and monitor the goods being provided.
Number of GC Clause F 5 & 6
Following is the guidance for Dispute Resolution
Notwithstanding any reference to the arbitration herein, the parties shall continue to perform their respective obligations under the Contract unless they otherwise agree that the Authority shall pay the Bidder any monies due to the Bidder.
Arbitrator’s fee:
The fee shall be specified in Pak Rupees, as determined by the Arbitrator, which shall be shared equally by both parties.
Appointing Authority for Arbitrator:
By the Mutual Consent or in accordance with the provisions of Arbitration Act, 1940, in case the parties fail to reach a consensus on the name of sole arbitrator, any party may submit an application to the Chief Justice Islamabad High Court for appointment of sole arbitrator. The Chief Justice IHC may appoint a former judge of any High Court or Supreme Court as the sole arbitrator to resolve the dispute between the parties.
Rules of procedure for arbitration proceedings:
Any dispute between the Authority and a Bidder who is a national of the Islamic Republic of Pakistan arising in connection with the present Contract shall be referred to adjudication or arbitration in accordance with the laws of the Islamic Republic of Pakistan including Arbitration Act 1940, however above provision shall prevail in referring the case to the Arbitrator.
Place of Arbitration and Award:
The arbitration shall be conducted in English language and place of arbitration shall be at Islamabad. The award of the arbitrator shall be final and shall be binding on the parties.
Date: [insert date (as day, month and year)]
Bid No.:P90094
To: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
We, the undersigned, declare that:
We understand that, according to your conditions, Bids must be supported by a Bid Securing Declaration.
We accept that we will be blacklisted and henceforth cross debarred for participating in respective category of public procurement proceedings for a period of (not more than) six months, if fail to abide with a bid securing declaration, however without indulging in corrupt and fraudulent practices, if we are in breach of our obligation(s) under the Bid conditions, because we:
We understand this Bid Securing Declaration shall expire if we are not the successful
Bidder, upon the earlier of (i) our receipt of your notification to us of the name of the successful Bidder; or (ii) twenty-eight (28) days after the expiration of our Bid.
THIS AGREEMENT made the _____ day of __________ 20_____ between Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
(hereinafter called “the Procuring Agency”) of the one part and [name of Bidder] of [city and country of Bidder] (hereinafter called “the Bidder”) of the other part:
WHEREAS the Procuring Agency invited Bids for provision of goods, viz., Tender No. P-49/2026 Renewal of SLA Support Services Contract for IT Hardware Equipment at FBR Data Centers (Islamabad & Karachi) (P90094) and has accepted a Bids by the Bidder for the provision of Goods in the sum of [contract price in words and figures] (hereinafter called “the Contract Price”).
NOW THIS CONTRACT WITNESSETH AS FOLLOWS:
1. In this Contract words and expressions shall have the same meanings as are respectively assigned to them in the Conditions of Contract referred to.
2. The following documents shall be deemed to form and be read and construed as part of this Contract, In the event of any ambiguity or conflict between the Contract Documents listed below, the order of precedence shall be the order in which the Contract Documents are listed below:-
3. In consideration of the payments to be made by the Procuring Agency to the Bidder as hereinafter mentioned, the Bidder hereby covenants with the Procuring Agency to provide the Goods related services and to remedy defects therein in conformity in all respects with the provisions of the Contract.
4. The Procuring Agency hereby covenants to pay the Bidder in consideration of the provision of Goods and the remedying of defects therein, the Contract Price or such other sum as may become payable under the provisions of the contract at the times and in the manner prescribed by the contract.
IN WITNESS whereof the parties hereto have caused this Contract to be executed in accordance with their respective laws the day and year first above written.
Signed, sealed, delivered by __________________the ________________ (for the Procuring Agency)
Witness to the signatures of the Procuring Agency:
………………………………………………
Signed, sealed, delivered by __________________the ________________ (for the Procuring Agency)
Witness to the signatures of the Bidder: …………………………………………………
Contract Number: Contract Value: Contract Title:
Dated:
[Name of Supplier] hereby declares that it has not obtained or induced the procurement of any contract, right, interest, privilege or other obligation or benefit from Government of Pakistan or any administrative subdivision or agency thereof or any other entity owned or controlled by it (GoP) through any corrupt business practice.
Without limiting the generality of the foregoing [Name of Supplier] represents and warrants that it has fully declared the brokerage, commission, fee etc. paid or payable to anyone and not given or agreed to give and shall not give or agree to give to anyone within or outside Pakistan either directly or indirectly through any natural or juridical person, including its affiliate, agent, associate, broker, consultant, director, promoter, shareholder, sponsor or subsidiary, any commission, gratification, bribe, finder's fee or kickback, whether described as consultations fee or otherwise, with the object of obtaining or inducing the procurement of a contract, right, interest, privilege or other obligation or benefit in whatsoever form from GoP, except that which has been expressly declared pursuant hereto.
[Name of Supplier] certifies that it has made and will make full disclosure of all agreements and arrangements with all persons in respect of or related to the transaction with GoP and has not taken any action or will not take any action to circumvent the above declaration, representative or warranty.
[Name of Supplier] accepts full responsibility and strict liability for making and false declaration, not making full disclosure, misrepresenting fact or taking any action likely to defeat the purpose of this declaration, representation and warranty. It agrees that any contract, right interest, privilege or other obligation or benefit obtained or procured as aforesaid shall, without prejudice to any other right and remedies available to GoP under any law, contract or other instrument, be voidable at the option of GoP.
Notwithstanding any rights and remedies exercised by GoP in this regard, [Name of Supplier] agrees to indemnify GoP for any loss or damage incurred by it on account of its corrupt business practices and further pay compensation to GoP in an amount equivalent to ten time the sum of any commission, gratification, bribe, finder's fee or kickback given by [Name of Supplier] as aforesaid for the purpose of obtaining or inducing the procurement of any contract, right, interest, privilege or other obligation or benefit in whatsoever form from GoP.
To: Pakistan Revenue Automation Pvt Limited (Pakistan Revenue Automation Pvt Limited), Manager Galaxy Business Center, 2nd Floor, Plot # 266-B, Street # 9, Sector I-9/3, Islamabad, Islamabad Capital Territory
WHEREAS [name of Bidder] (hereinafter called “the Bidder”) has undertaken, in pursuance of Contract No. [reference number of the contract] dated [insert date] for provision of Goods(hereinafter called “the Contract”).
AND WHEREAS it has been stipulated by you in the said Contract that the Bidder shall furnish you with a Bank Guarantee by a reputable bank for the sum specified therein as security for compliance with the Bidder’s performance obligations in accordance with the Contract.
AND WHEREAS we have agreed to give the Bidders guarantee:
THEREFORE, WE hereby affirm that we are Guarantors and responsible to you, on behalf of the Bidder, up to a total of [amount of the guarantee in words and figures], and we undertake to pay you, upon your first written demand declaring the Bidder to be in default under the Contract and without cavil or argument, any sum or sums within the limits of [amount of guarantee] as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein.
This guarantee is valid until the: [insert date]
Signature and seal of the Guarantors
_____________________________________________________________________
[name of bank or financial institution]
_____________________________________________________________________
[address]
_____________________________________________________________________
[date}