7. In terms of Rules 48 of Public Procurement Rules, 2004 Grievance Redressal Committee (GRC) is notified for the subject procurement and notification copy is available on the procuring agency’s website and also available on EPADS v2.0 as well as Authority’s website at (www.ppra.org.pk).
NADRA RHO KARACHI (National Database and Registration Authority (NADRA)), Assistant Director
29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
+92-346-717-1944
noor.rashid@nadra.gov.pk
The following specific data for the procurement of Non-Consultancy Services to be procured shall complement, supplement, or amend the provisions in the Instructions to Bidders (ITB). Whenever there is a conflict, the provisions herein shall prevail over those in ITB.
BDS Clause Number
ITB Number
Amendments of, and Supplements to, Clauses in the Instruction to Bidders
BDS Clause Number 1
Name of Procuring Agency: NADRA RHO KARACHI (National Database and Registration Authority (NADRA))
The subject of procurement is: Hiring of Janitorial Services and Support Staff
Expected commencement date: Wednesday, September 30, 2026
BDS Clause Number 2
Financial year for the operations of the Procuring Agency: 2026-27
Name and identification number of the Contract: P104131
BDS Clause Number 3
JV/Consortium or Association Allowed: No
Number of JV/Consortium Members: Nil
BDS Clause Number 4
The Bidders may seek clarifications through EPADS v2.0: Clarification Date: Monday, September 21, 2026
BDS Clause Number 5
Any addendum, in case issued, shall be published on NADRA RHO KARACHI (National Database and Registration Authority (NADRA)) website and on EPADS v2.0.
BDS Clause Number 6
List of documents required along with the bid: No
BDS Clause Number 7
The qualification criteria to establish the supply / production capability of the bidder.
see Eligibility Criteria
BDS Clause Number 8
Services and Their related documents:
See section Required Services and Scope of Work
BDS Clause Number 9
Price schedule will be provided according to the format defined and acquired.
see section price schedule.
BDS Clause Number 10
Specifications:
see section of specifications.
BDS Clause Number 11
The price shall be Fixed.
BDS Clause Number 12
Currency of the Bids shall be : PKR
BDS Clause Number 13
The Bids/Bid Validity period shall be: 90 Days
BDS Clause Number 14
The amount of Bid Security shall be as defined in Bid Security Section for items and lots given in BDS 6
The Bid Security shall be in the form of: Pay Order
BDS Clause Number 15
The Bids security shall be valid for twenty-eight (28) days beyond the expiry of the Bids validity period specified in the bidding documents, for example the bid validity is 90 days so the bid security shall be valid for 90+28 = 118 days.
BDS Clause Number 16
Alternative Bids to the requirements of the bidding documents will not be permitted.
BDS Clause Number 17
Bid shall be submitted online on EPADS v2.0 whereas hard copy of the bid security should be submitted to the following;
29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
Bids that are not submitted on EPADS v2.0 shall be disqualified.
The deadline for Bids submission is: Friday, September 25, 2026 10:00 AM
BDS Clause Number 18
The Bids opening shall take place on EPADS v2.0.
Day : Friday
Date: Friday, September 25, 2026
Time : 10:30 AM
BDS Clause Number 19
Selection technique adopted will be: Quality and Cost Based Selection (QCBS)
see Evaluation Criteria
BDS Clause Number 20
The Performance guarantee shall: 10.00%.
The Performance Guarantee shall be acceptable in the form of: Pay Order
21.
51.1
Arbitrator shall be appointed by mutual consent of the both parties.
BDS Clause Number 22
Grievence against this procurement shall be submitted online on EPADS v2.0.
| Bidder's Type | Required Registration |
|---|---|
|
Individual / Individual Consultant Sole Proprietorship Company (Private Limited) |
NADRA CITIZENSHIP (CNIC/NICOP) FBR (NTN) FBR (GSTN) |
Quality and Cost Based Selection (QCBS)
Weightage
| Technical Evaluation % | Financial Evaluation % |
|---|---|
| 60 | 40 |
| Technical Marks | 50 | |
|---|---|---|
| Passing Marks | 30 | |
| Technical Evaluation Criteria | ||
| Current Public/Private Sector Assignments in hand:
Bidders to provide references of similar services rendered: (Quantitative)(Doc Required) for 10 or more references (Quantitative)(Doc Required) (10) for each 02x Contracts (reference copies must be attached) (2) | 10 | |
| Janitorial Staff:
Number of workers on company’s roster (Strength/ deployment year wise detail for last 3-years): (Quantitative)(Doc Required) Over 200 (10) 101-200 (6) Less than 100 (2) | 10 | |
| Financial Soundness:
Average Annual Sales / Turnover (Last five years: i.e July-2020 to Jun-2025)
Having value: (Quantitative)(Doc Required) Upto 50 million (20) Upto 40 million (15) upto 30 million (10) less than 30 million (5) | 20 | |
| Equipment & Cleaning Machinery: (Quantitative)(Doc Required) Bidders to provide list of equipment & cleaning machinery (Quantitative)(Doc Required) Tender board may verify it. (10) | 10 | |
Positions Without Lots :
| Position | Delivery Schedule | Quantity | Bid Security |
|---|---|---|---|
| Janitorial Services and Support Staff | Address: 29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province). Schedule: 7 Days Quantity: 179/person |
179/person | 2000000 PKR |
No
Positions Without Lots :
Position: Janitorial Services and Support Staff
Specifications / Requirements:
a. The Firms should have registered with PPRA, FBR and have Sales Tax Registration, SESSI, EOBI, Certificate, NTN, as well as facilities of telephone lines, etc. for urgent & immediate contact. b. The firm should have at least should be in good financial position have capabilities with respect to personnel and equipment (CVs of key technical staff to be attached). c. The firm should have at least 03 projects of similar nature. d. The firm having 03 years of relevant experience. e. The firm should have capabilities with respect to personnel (Janitorial & Technical Staff) and equipment (detail sheet with qualification/skills of staff to be attached). f. Certificate of Incorporation issued by SECP and Other Relevant Government Department g. Should be in active taxpayer list h. Attach relevant minimum educational copies along with: Trade Certification (minimum 1-year certification) from any Govt. or Private (Registered) Technical/Vocational Institutes as a proof against each Skilled HR (i.e Electrical, AC Technician, Generator Mechanic and Carpenter)JANITORIAL/TECHNICAL SERVICES
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The works under this contract will be provision of Janitorial Services for the offices of Regional Head Office NADRA, 29-E, Miran Muhammad Shah Road, Muhammad Ali cooperative Housing Society, KDA Scheme – I, Karachi and its allied offices i.e. RHO, Site Office, Mega Centers, DAUs etc as per Required Services details. The work shall include cleaning of all floors, roof, basement, lawns, cabins, corridor, Lobby, Walls, Front area, Back Area, Furniture, & Fixture, car sets, toilets/washroom, window glasses, light Fixtures logos, boards, name plate, lifts, and surrounding area etc. through the skilled and experienced staff in order to sure high standards of cleanliness and services.
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TOOLS / EQUIPMENT:
The Service Provider shall be responsible for provision of required Cleaning Tools/Equipment (i.e Cobweb remover, Scraper, Ladders Gloves Scrubbing Machines, Vet & Dry Vacuum Cleaners etc) at their own cost.
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DEPLOYMENT OF STAFF:
Well Trained Cleaning workers in proper uniform with stitched label on Shirts showing their identity shall be deployed.
A list showing names addresses along with the attested copies of CNIC and designation of all employees with Local Police verification shall be provided to Admin Branch, NADRA RHO Karachi, before deployment. Any replacement shall be intimated in advance. The Service Provider shall immediately replace any worker as and when instructed by NADRA.
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TIMINGS:
08-Hours daily duty time for 24/7. The staff will approach their place of duty half hour before routine Office Duty/Shift Timings or as desired by the NADRA RHO Karachi.
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SERVICES Â TO BE PROVIDED
DAILY SERVICES
1. Sweeping, cleaning and moping of floors, rooms, corridors / lobbies, carpets and fountain. Washing and cleaning of all toilets
commodes, urinals and wash basins with standard cleaning material:
2. Topping up of liquid soap, Toilet paper, Air Freshener. Phenyl Balls etc.
3. General cleaning of Driveway and surrounding area
4. Vacuum cleaning of all carpeted areas.
5. Cleaning of waste paper baskets under all desks.
6. Collection, removal and disposal of waste and garbage.
7. Any other task as assign by OIC Center/DAUs
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WEEKLY SERVICES
Cleaning and dusting of all glass partition walls including Glass Windows with ’Glint’ or any other approved quality glass cleaning
detergent to keep them neat and shiny
1. Bathroom washing including their walls and Spraying disinfect in the toilets urinals in order to kill all bad odorous.
2. Cobweb removals
3. Light fixtures cleaning
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FORTNIGHTLY SERVICES
1. Cleaning doors, windows and A/C Diffusers
2. Opening/Cleaning of sewerage lines/pipes of both buildings
3. Cleaning / Sweeping of roof top
4. Cleaning/Clearing of plants weeds along boundary walls
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QUARTER YEARLY SERVICES
1. Buffing of all floors (once at starting contract & subsequently 3 months after mobilization).
2. Fumigation of the building
3. Water tanks cleaning.
4. Dome/skylight cleaning
For Individual Positions
| # | Position Title | Quantity | Unit Price (PKR) | Total Price (PKR) | Delivery Location | Delivery Period / Year | Country of Origin |
|---|---|---|---|---|---|---|---|
| 1 | |||||||
| 2 |
| # | Lot Title | Total Lot Price (PKR) | Country of Origin |
|---|---|---|---|
| 1 | [Lot 1 Title] |
The following Special Conditions of Contract shall supplement the General Conditions of Contract. Whenever there is a conflict, the provisions herein shall prevail over those in the Conditions of Contract. The corresponding clause number of the GCC is indicated in parentheses.
Number of GC Clause
Amendments of, and Supplements to, Clauses in the General Conditions of Contract
Definitions
The Procuring Agency is: NADRA RHO KARACHI (National Database and Registration Authority (NADRA)), Assistant Director 29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
The Supplier is:
The title of the subject procurement is:Hiring of Janitorial Services and Support Staff
Number of GC Clause 2
Applicable/Governing Law:
The Contract shall be interpreted in accordance with the laws of Islamic Republic of Pakistan
Number of GC Clause 3
Language:
The language of the Contract, all correspondence and communications to be given, and all other documentation to be prepared and supplied under the Contract shall be in English.
Number of GC Clause 4
Notices:
The addresses for the notices are:
Procuring Agency:
NADRA RHO KARACHI (National Database and Registration Authority (NADRA)), Assistant Director
29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
+92-346-717-1944
noor.rashid@nadra.gov.pk
Contractor/ Bidder:
[Name, address and telephone number].
The Contractor/ Bidder’s Representative(s)
[Name, address, telephone number and e-mail address]
Number of GC Clause 6.1
The Authorized Representatives are:
For the Procuring Agency:
NADRA RHO KARACHI (National Database and Registration Authority (NADRA)), Assistant Director
29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
+92-346-717-1944
noor.rashid@nadra.gov.pk
For the Bidder:
Name: ………………………
Designation: ……………..
Address: ……………………………..
Number of GC Clause 7
Effectiveness of the contract
The Contractor/Bidder shall be effective within ….. days from the date of signature of the Contract by both parties
Number of GC Clause 8
Commencement of Contract:
The Contractor/ Bidder shall provide Non-Consultancy Services from the effective date of contract.
Number of GC Clause 10.2
Expiration of Contract:
The time period shall be ………………….
Number of GC Clause 14
Termination
In the event of termination of the contract due to any reason as already defined in the General Conditions of Contract, the Bidder shall be responsible for providing to the Authority the Services till the time of alternate arrangements.
Number of GC Clause 16
Conflict of Interest:
The Procuring Agency reserves the right to determine on a case-by-case basis whether the Bidder should be disqualified from providing services due to a conflict of a nature described in Clause GCC C2.
Number of GC Clause 20
Liquidated Damages
If the Bidder fails to provide services as required under the contract or in case of any data loss/data breach or any incident compromising the data security or other such failures related to any services, the Bidder shall pay to the Procuring Agency as Liquidated Damages at a rate of 0.05% to 10.00% of the Contract value, in accordance with the extent of performance failure & the cost of investigating such incidents as judged by the Authority.
Number of GC Clause 21
Performance Guarantee:
The amount of performance guarantee shall be 10.00% of the contract price in acceptable form of Pay Order
Number of GC Clause 27
Currency of Payment:
All the payment to be released to the contractor/Bidder shall be in Pakistani Rupees.
Number of GC Clause F
Payment terms:
Payment will be made to the Bidder against the procured Goods and services according to the actual invoice or running bills submitted by the Bidder against the services provided within the time given in the conditions of the contract.
Number of GC Clause F
Identifying Defects:
The Authority reserves the right at any time to inspect the premises of the provider to inspect the goods and monitor the goods being provided.
Number of GC Clause F 5 & 6
Following is the guidance for Dispute Resolution
Notwithstanding any reference to the arbitration herein, the parties shall continue to perform their respective obligations under the Contract unless they otherwise agree that the Authority shall pay the Bidder any monies due to the Bidder.
Arbitrator’s fee:
The fee shall be specified in Pak Rupees, as determined by the Arbitrator, which shall be shared equally by both parties.
Appointing Authority for Arbitrator:
By the Mutual Consent or in accordance with the provisions of Arbitration Act, 1940, in case the parties fail to reach a consensus on the name of sole arbitrator, any party may submit an application to the Chief Justice Islamabad High Court for appointment of sole arbitrator. The Chief Justice IHC may appoint a former judge of any High Court or Supreme Court as the sole arbitrator to resolve the dispute between the parties.
Rules of procedure for arbitration proceedings:
Any dispute between the Authority and a Bidder who is a national of the Islamic Republic of Pakistan arising in connection with the present Contract shall be referred to adjudication or arbitration in accordance with the laws of the Islamic Republic of Pakistan including Arbitration Act 1940, however above provision shall prevail in referring the case to the Arbitrator.
Place of Arbitration and Award:
The arbitration shall be conducted in English language and place of arbitration shall be at Islamabad. The award of the arbitrator shall be final and shall be binding on the parties.
Date: [insert date (as day, month and year)]
Bid No.:P104131
To: NADRA RHO KARACHI (National Database and Registration Authority (NADRA)), Assistant Director 29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
We, the undersigned, declare that:
We understand that, according to your conditions, Bids must be supported by a Bid Securing Declaration.
We accept that we will be blacklisted and henceforth cross debarred for participating in respective category of public procurement proceedings for a period of (not more than) six months, if fail to abide with a bid securing declaration, however without indulging in corrupt and fraudulent practices, if we are in breach of our obligation(s) under the Bid conditions, because we:
We understand this Bid Securing Declaration shall expire if we are not the successful
Bidder, upon the earlier of (i) our receipt of your notification to us of the name of the successful Bidder; or (ii) twenty-eight (28) days after the expiration of our Bid.
THIS AGREEMENT made the _____ day of __________ 20_____ between NADRA RHO KARACHI (National Database and Registration Authority (NADRA)), Assistant Director 29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
(hereinafter called “the Procuring Agency”) of the one part and [name of Bidder] of [city and country of Bidder] (hereinafter called “the Bidder”) of the other part:
WHEREAS the Procuring Agency invited Bids for provision of goods, viz., Hiring of Janitorial Services and Support Staff (P104131) and has accepted a Bids by the Bidder for the provision of Goods in the sum of [contract price in words and figures] (hereinafter called “the Contract Price”).
NOW THIS CONTRACT WITNESSETH AS FOLLOWS:
1. In this Contract words and expressions shall have the same meanings as are respectively assigned to them in the Conditions of Contract referred to.
2. The following documents shall be deemed to form and be read and construed as part of this Contract, In the event of any ambiguity or conflict between the Contract Documents listed below, the order of precedence shall be the order in which the Contract Documents are listed below:-
3. In consideration of the payments to be made by the Procuring Agency to the Bidder as hereinafter mentioned, the Bidder hereby covenants with the Procuring Agency to provide the Goods related services and to remedy defects therein in conformity in all respects with the provisions of the Contract.
4. The Procuring Agency hereby covenants to pay the Bidder in consideration of the provision of Goods and the remedying of defects therein, the Contract Price or such other sum as may become payable under the provisions of the contract at the times and in the manner prescribed by the contract.
IN WITNESS whereof the parties hereto have caused this Contract to be executed in accordance with their respective laws the day and year first above written.
Signed, sealed, delivered by __________________the ________________ (for the Procuring Agency)
Witness to the signatures of the Procuring Agency:
………………………………………………
Signed, sealed, delivered by __________________the ________________ (for the Procuring Agency)
Witness to the signatures of the Bidder: …………………………………………………
Contract Number: Contract Value: Contract Title:
Dated:
[Name of Supplier] hereby declares that it has not obtained or induced the procurement of any contract, right, interest, privilege or other obligation or benefit from Government of Pakistan or any administrative subdivision or agency thereof or any other entity owned or controlled by it (GoP) through any corrupt business practice.
Without limiting the generality of the foregoing [Name of Supplier] represents and warrants that it has fully declared the brokerage, commission, fee etc. paid or payable to anyone and not given or agreed to give and shall not give or agree to give to anyone within or outside Pakistan either directly or indirectly through any natural or juridical person, including its affiliate, agent, associate, broker, consultant, director, promoter, shareholder, sponsor or subsidiary, any commission, gratification, bribe, finder's fee or kickback, whether described as consultations fee or otherwise, with the object of obtaining or inducing the procurement of a contract, right, interest, privilege or other obligation or benefit in whatsoever form from GoP, except that which has been expressly declared pursuant hereto.
[Name of Supplier] certifies that it has made and will make full disclosure of all agreements and arrangements with all persons in respect of or related to the transaction with GoP and has not taken any action or will not take any action to circumvent the above declaration, representative or warranty.
[Name of Supplier] accepts full responsibility and strict liability for making and false declaration, not making full disclosure, misrepresenting fact or taking any action likely to defeat the purpose of this declaration, representation and warranty. It agrees that any contract, right interest, privilege or other obligation or benefit obtained or procured as aforesaid shall, without prejudice to any other right and remedies available to GoP under any law, contract or other instrument, be voidable at the option of GoP.
Notwithstanding any rights and remedies exercised by GoP in this regard, [Name of Supplier] agrees to indemnify GoP for any loss or damage incurred by it on account of its corrupt business practices and further pay compensation to GoP in an amount equivalent to ten time the sum of any commission, gratification, bribe, finder's fee or kickback given by [Name of Supplier] as aforesaid for the purpose of obtaining or inducing the procurement of any contract, right, interest, privilege or other obligation or benefit in whatsoever form from GoP.
To: NADRA RHO KARACHI (National Database and Registration Authority (NADRA)), Assistant Director 29-E, Miran Muhammad Shah Road, MACHS, KDA Scheme 1, Karachi, Gulshan-e-Iqbal Sub-Division, Karachi East (District), Karachi (Division), Sindh (Province).
WHEREAS [name of Bidder] (hereinafter called “the Bidder”) has undertaken, in pursuance of Contract No. [reference number of the contract] dated [insert date] for provision of Goods(hereinafter called “the Contract”).
AND WHEREAS it has been stipulated by you in the said Contract that the Bidder shall furnish you with a Bank Guarantee by a reputable bank for the sum specified therein as security for compliance with the Bidder’s performance obligations in accordance with the Contract.
AND WHEREAS we have agreed to give the Bidders guarantee:
THEREFORE, WE hereby affirm that we are Guarantors and responsible to you, on behalf of the Bidder, up to a total of [amount of the guarantee in words and figures], and we undertake to pay you, upon your first written demand declaring the Bidder to be in default under the Contract and without cavil or argument, any sum or sums within the limits of [amount of guarantee] as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein.
This guarantee is valid until the: [insert date]
Signature and seal of the Guarantors
_____________________________________________________________________
[name of bank or financial institution]
_____________________________________________________________________
[address]
_____________________________________________________________________
[date}
Past Experience and Completed Contracts
Experience and Completed Contract
Historical Contract Non-Performance, and Pending Litigation and
Litigation History
Historical Contract Non-Performance, and Pending Litigation and Litigation History
Current Contracts and Their Progress
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ContractIdentification |
Total Contract Amount (current value, currency, exchange rate and PKR equivalent) |
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Contract Identification: [indicate complete contract name/ number, and any other identification] Name of Procuring Agency: [insertfullname] Address of Procuring Agency: [insert street/city/country] Reason(s) for nonperformance: [indicatemain reason(s)] |
[insertamount] |
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Pending Litigation, in accordance with Section III, Qualification Criteria and Requirements |
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Amount in dispute (currency) |
Contract Identification |
Total Contract Amount (currency), US$ PKR Equivalent (exchange rate) |
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1.Name of Contract(s) |
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2.Procuring Agency Contact Information [insert address, telephone, fax, e-mail address] |
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3.Value of outstanding contracts [current PKR equivalent] |
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4.Estimated Delivery Date |
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5.Average monthly invoices over the last six months (PKR/mon.) |
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Year 1 |
Year 2 |
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Year 5 |
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Information from Income Statement |
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Total Revenue (TR) |
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Profits Before Taxes (PBT) |
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Cash Flow Information |
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Cash Flow from Operating Activities |
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Annual Turnover Data |
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